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Sales Coordinator
SUMMARY
The Sales and Marketing Coordinator will assist the Director of Global Sales with customer acquisitions, retention, and development action items as part of a highly coordinated sales process. This person actively participates in promoting, supporting, and enhancing our Core Purpose, Core Values, and Company Culture. The Coordinator is focused on end-user core customer needs and always brings customer data and information/innovation to the forefront decision-making process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support strategies to grow market share in new and existing markets and generate brand loyalty.
Travel to and visits with customers as needed for strategic feedback and relationship building will be required.
Supports team with traditional marketing functions, tradeshows, trade associations, public relations, website maintenance.
Supports all customer-facing activities of the company.
Assist and provide support to Sales and Marketing Lead, as requested.
Attend industry-sponsored conventions and conferences.
Follow-through on general requests for sales and marketing assistance from our client.
Manage day-to-day administrative functions in support of sales and marketing initiatives.
Identify and assess customers’ needs to achieve customer satisfaction.
Process orders and quotes from receipt to shipment as they are received, completed or changed.
Manage incoming correspondence from customers and the sales department.
Generate sales leads by following up on sales leads and sample shipments as well as maintaining up-to-date and accurate web content.
Communicate freely with Operations, Quality, and other departments to stay updated on product knowledge in order to provide accurate, valid and complete information using company communication procedures, guidelines, and policies.
Handle customer complaints, providing appropriate solutions in a timely manner, and following up to ensure resolution.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Maintain customer/client database.
Serve as backup for Customer Service Representative.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
Demonstrated ability to interpret data and draw meaningful conclusions. Strong problem identification and resolution skills. Team player with excellent interpersonal skills and ability to develop strong relationships with internal and external parties. Exceptional verbal and written communication, listening skills and presentation skills. Possess a strong attention to detail, ability to multi-task and prioritize activities. Self-starter with the ability to work independently, possess a strong ability to set priorities, solve problems and maintain grace under pressure.
EDUCATION and/or EXPERIENCE
High School Diploma or GED. Minimum of 2 years’ experience in a Sales and Marketing role.
COMPUTER SKILLS
To perform this job successfully, an individual must be proficient in Word, Excel, Access, PowerPoint, Project, and Outlook. ERP experience helpful in a manufacturing setting.
EOE/M/F/Vet/Disability
Additional Info
Job Type : Full-Time
Education Level : High School
Job Function : Sales, Marketing, Customer Service